Geeker Help Center - Contact us to answer any questions
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Live Call Center Online 24h, 7 days a week 1-877-215-4628

FAQ Billing Support

Q: Why is Geeker showing up on my credit card statement?

A: We're excited to let you know that we've upgraded you to our new entertainment package, GEEKER. It's a bigger and better experience than the one you've been previously enjoying. Your billing statement will show the prefix WWW.GEEKER.COM which will be followed by the customer service phone-number which allows you to reach our support staff for any information regarding said transaction.

Q: I don't remember signing up, why am I being charged?

A: If you're seeing charges from GEEKER.COM on your bank statement, but don't remember signing up yourself, check if someone else in your household might have access to your card details or if you have a joint account. If not, please contact us by clicking here or call our Customer Support Team: 1-877-215-4628 or 1-646-213-1438. Please include details about the dates and the amounts of the charges.
To facilitate the search for your charges, the following information might be useful:


·   Your first and last name, as well as any other names on the credit card which was charged.

·   Any email addresses you may have signed up with.

·   The last four digits of the card being charged (if you have a joint account or multiple cards linked to the same statement, please include the last four digits of those cards as well – please do not send full card numbers).

·   The date of the charge on your credit card.

Q: Why was I billed when I upgraded to a multimedia premium account for $2.95?

A: As indicated during the signup process, the premium account upgrade, when offered, gives you access to all our bonus content including games, music, books, movies and software. To avoid service interruptions, your membership automatically renews as a monthly Premium membership unless cancelled before the trial expires.

If cancelled, your Premium trial membership will revert to a Free Regular membership, for which there are no monthly fees.

For additional questions or concerns, we welcome you to contact our customer support team.

Q: Why has my credit card / debit card been charged after registration?

A: Sometimes a charge of $0.01 – $0.50 may be applied to your credit card / debit card after registration. This authorization procedure is required to ensure your card is valid and you are the legitimate cardholder. These amounts will appear as “geeker.com16462131438” on your card statement. Typically, these charges are refunded if a membership is not selected or deducted from the membership amount.

Q: Why was I billed when I originally signed up for a 5-Day trial?

A: As indicated during the trial membership signup process, the 5-Day trial, when offered, gives you access to our Premium services for five days. To avoid service interruptions, your trial membership automatically renews as a monthly Premium membership unless cancelled before the trial expires.

If cancelled, your Premium trial membership will revert to a Free Regular membership, for which there are no monthly fees.

For additional questions or concerns, we welcome you to contact our customer support team.

Q: Where can I find the terms of the 5-Day Trial?

A: The terms of the 5-day trial can be read prior to selecting the 5-day trial option during the signup process.

You may read the complete Terms and Conditions of our service at any time for additional details.

Q: How can I confirm that my membership is cancelled?

A: After cancelling your membership, a confirmation email is automatically sent to the email address you used to create your Geeker account.

Since many web-based email providers such as Hotmail, Gmail or Yahoo occasionally mistake confirmation emails as spam or junk, please be sure to check your spam/junk folders in order to ensure that the confirmation email was indeed received.

If you still cannot find your membership cancellation email, you may have mistyped your email address when signing up. In this case, please contact us and one of our agents will be able to assist you.

Q: How can I view my transaction history?

A: You can find out your complete transaction history by calling support which is open 7 days a week, 24h, at 1-877-215-4628 for US/Canadian customers and 1-646-213-1438 for international customers.

Q: Why am I still being charged after I cancelled?

A: If you have received an email confirming the cancellation of your membership but are still being charged, please contact us immediately so that we can closely investigate the matter.

If you have cancelled your Premium membership you should not receive any additional monthly charges.

Q: How does the billing work for a trial membership?

A: When you choose the 5 day trial membership you get free access to our Premium services for a period of 5 days. To avoid service interruptions, all trial memberships are automatically renewed as monthly Premium memberships with a recurring fee of $29.95/month unless cancelled within the 5-day trial period.

If you are dissatisfied with the service, we ask you to cancel your Premium trial membership during the trial period to avoid automatically converting to a monthly Premium membership. If cancelled, your Premium trial membership will revert to a Free Regular membership, for which there are no monthly fees.

Q: What happens if I cancel a Premium membership?

A: If you cancel your Premium membership, you may keep your Geeker account as a free Regular member. There are no monthly fees for a Regular membership.

Q : My credit card has expired and I wish to maintain my current membership, how can I update my credit card information?

A: Please contact us and one of our agents will be happy to assist you in changing any credit card information including changing credit card numbers or updating the expiration date on your current credit card in order to ensure your current membership is maintained.

Q: How can I get further assistance by phone or by email?

A: To reach our customer service center by phone or by email, please call 1-877-215-4628, 24h, 7 days a week, or contact us at support@geeker.com

Q: What is the refund policy?

A: For refund policy details, please call our toll-free number at 1-877-215-4628 and 1-646-213-1438 for International customers, 24h, 7 days a week.

To avoid any unwanted charges, please be sure to read the complete details of each subscription package during signup.

Refund Guidelines

If you have experienced any of the following situations on Geeker, you may qualify for a refund.

·   Technical Problems we will issue a refund if technical issues prevent you from using the site.

·   Compromised Security: accounts subject to fraudulent activity will be refunded.

·   Billing Errors: accidental overcharges warrant a full refund.

·   Not What You Expected: if our website doesn’t deliver the experience advertised, we will issue a refund.

We cannot issue partial refunds under any circumstances. Refund claims must be made within 60 days of a contested payment. If you wish to stop using our service, you are solely responsible for cancelling your account.

For additional information, please call our toll-free number at 1-877-215-4628 for US and Canadian customers and 1-646-213-1438 for International customers, 24h, 7 days a week.

FAQ TECHNICAL SUPPORT

Q: What is being installed on my system, is it necessary to play and download games?

A: Yes it is necessary: In order to protect the copyrights of the content holders, Geeker requires installation of the Geeker player. The player facilitates the downloading of games and communication with Geeker. This player will run in the background and requires no attention. Subsequent to installation, this player will be launched on every attempt to access premium content.

Q: I have downloaded a game, why does it ask me to add to the library again?

A: Sometimes the system losses track of which machine you are on. If the game has been downloaded, click on my library or collection menu, you can access games you have previously downloaded.

Q: I have received an error, and I cannot install the Geeker player.

A: If you received an error (ex. Installation Failed; Download Interrupted; Error Downloading; Activation Errors: (599), (703), (771), (772), (805), (998)) or you're simply having trouble downloading or activating your PC game, there may be interfering software that is preventing the game from downloading and installing successfully. Please check your antivirus, firewall, and other related applications.

Q : What is Geeker?

Geeker is your entertainment hub; a media-streaming, subscription-based service offering users access to over millions of movie, book, music, and game titles.

Q: What are the minimum requirements?

A: The in-game system requirements will vary with every game. Each game has their minimum system requirement displayed within their respected game page. Compare your system to the game's system requirements to ensure smooth game playing.

Q: Can I play Games on another PC?

A: As long as you have an active account, and the PC has the Geeker Games Player installed, you can login and play. Simply sign in with your user name and password on a computer that has Internet access via broadband and the Geeker Games Player installed.

Note: You will not be able to access your previously saved games when switching computers, and will need to download your games on this remote computer again.

Q: How many games can I play with my subscription?

A: You can play all the games available in the subscription catalogue.

Q: How many computers can I install and use the Geeker Player on?

The Geeker Games Player can be installed on any number of computers. However, you can access the service on up to 5 computers located at the same IP address (e.g. one household) at one time. Please note that you will need to download games separately onto each machine, and the game saves will be saved onto the local machine.

Contact Our Offices

support@geeker.com
Mailing Address:

300 E. Lombard St.
Suite 840
Baltimore, MD 21202
United States

Office Address:

222 Broadway
19th Floor
New York, NY 10038
United States

1-877-215-4628

1-646-213-1438

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